WHAT DO GREAT ALUMINUM FOUNDRIES DO?
Part Three – Why is Customer Service More Important Now Than Ever Before
Good foundry owners and leaders always demonstrate integrity with the decisions they make. Customers desire the opportunity to trust and succeed with companies they count on.
- Partnership versus Supplier/Customer – Enables a collective team approach with focus on mutual success through all aspects of the relationship. This partnership makes even the most difficult decisions easier to make.
- Transparency in everyday operation – The sharing of information and timeliness is critical for companies to succeed together. Processes designed to make production run smoothly, while helping spot potential issues, prevents bottlenecks and delays – before they turn into bigger issues
- Trusted Advisor – Foundry leaders and key players involved take on the role of a trusted advisor and subject matter expert to utilize experience and skills to help the customer succeed. Leveraging expertise from both sides makes everyone more successful
